AI-driven platform, Aisera secured $40 million in Series C funding

Aisera, a California-based Artificial Intelligence-driven platform that automates tasks, workflows, and actions for customers and employees, has now secured $40 million in Series C funding.

Aisera is founded by the Muddu Sudhakar. Aisera provides an AI-drive service experience solution that automates operations and support for the sales, IT, customer service, AI customer service, incorporating AI service desk, and TicketIQ with Agent Assist for the B2C and B2B organizations.

Its AI solutions auto-resolve tasks, workflows, and actions for IT, Sales, Customer Service, and operations. It integrates with enterprise applications like Oracle, Salesforce, Workday, BMC, Adobe, ServiceNow, and Adobe.

Preeti Rathi, General Partner at Icon Ventures, said, "In our experience partnering with category-defining companies, the benefits of Aisera's platform clearly stand out. Aisera's Conversational AI improves productivity, enables self-service resolutions, and drastically reduces service desk and operations costs. This allows its customers to focus on agility and digital transformation that will directly translate to business success and increased efficiencies. Aisera has emerged as an obvious market leader in AI-empowered customer service and Cloud/IT operations, and we're thrilled to be a part of this journey."

Rob Theis, General Partner at World Innovation Lab, said, "Led by an innovative team well-established as leaders within the service desk and customer service cloud solutions spaces, Aisera continues to define itself as one of the fastest-growing and significant players making waves with technologies like Conversational AI and RPA. Enterprise companies and institutions of all sizes are facing contact center and customer service challenges that are as complex as they are unpredictable. We're proud to partner with Aisera as the company continues to take these challenges head-on to revolutionize the customer experience."

The round was backed by the Icon Ventures, with participation from World Innovation Lab, Menlo Ventures, True Ventures, Norwest Venture Partners, First Round Capital, Khosla Ventures, Sherpalo, and Webb Investment Network.

Post funding, Preeti Rathi, General Partner at Icon Ventures, will join the Aisera, Board of Directors team.

The company, which has secured over $90 million in total funding, as of now has plans to use the new funds for the continued rapid expansion and deployment of its AI platform in enterprise IT, customer service environments. The company also intends to invest in advancements in its go-to-market strategy, product development, and marketing, notes the announcement.