Infosys collaborates with Genesys to Enhance and Expand Their Customer Experience Solution

Infosys has announced that it has entered into a five-year partnership with the cloud-enabled contact center solutions provider Genesys.

Genesys is founded by the Gregory Shenkman and Alec Miloslavsky in the year 1990. The company offers the best contact center software to drive remarkable customer experiences for organizations of any size.

Salil Parekh, Infosys CEO, said, "This partnership will unlock significant value for both our companies. It will bring the industry-leading cloud communications solutions from Genesys to our clients and partners and enhance our ability to accelerate their migration to cloud communication solutions. Now, more than ever, customers expect flexible and reliable support in the channel that best suits their preference. Together, we will be able to deliver that support and serve the evolving needs of our combined customer bases."

Tony Bates, CEO of Genesys, said, "Our strategic partnership with Infosys will be instrumental in enabling organizations of all sizes around the world to realize the Genesys vision of Experience as a Service. As a market leader with a reputation for operational excellence, Infosys brings key capabilities to help us drive continuous innovation for joint customers. Our companies share a commitment to ongoing investment in the latest contact center technologies and delivering the highest levels of support so that customers can always provide differentiated and personalized experiences – a paramount component for business success today."

Infosys will bring Genesys contact center solutions to the market. The IT giant will also use and support R&D, operations, and customer service for Genesys PureConnect, an omnichannel contact center, and a communication solution.

Genesys will manage the sales, marketing, and a host of additional functions for Genesys PureConnect solution.

Both companies said that they would deliver mission-critical support to allow organizations worldwide to provide customer service experiences.

Infosys and Genesys have also committed to jointly develop advanced solutions that increase contact center functionality by leveraging hybrid technologies and Artificial Intelligence.