TCS and Adobe expand partnership for Digital Documentation Transformation

TCS and Adobe are expanding their strategic partnership to deliver the turnkey digital customer experiences that will be supported by the Adobe Creative Cloud, Adobe Experience Cloud, and Adobe Document Cloud.

To capitalize on the Customer Experience (CX) transformation opportunity, TCS has revealed an Adobe-focused business unit.

Natarajan Baskaran, head of TCS interactive — Adobe-focused business unit, said, "Our newly launched business unit is reimagining customer experiences using a comprehensive stack of Adobe cloud solutions: Adobe Creative Cloud, Adobe Experience Cloud, and the document automation capabilities of Adobe Document Cloud. Documents are becoming essential ingredients to customer-centric processes in the CX ecosystem. Our strong partnership and co-innovation will accelerate growth and help deliver on our brand promise of ‘Building on Belief’ to impart unique, unparalleled experiences in the end-to-end customer journey."

Simon Williams, vice president of strategic development for Adobe Document Cloud, said, "The TCS and Adobe relationship is a close, long-term partnership that has been successful for more than ten years. We’ve already gone to market with extensive solutions leveraging Adobe Creative Cloud and Adobe Experience Cloud. The integration of Adobe Document Cloud capabilities and the creation of a dedicated Adobe-focused business unit is a natural next step for this strategic partnership and for our customers."

TCS and Adobe are partnering to digitally transform document-driven processes for the departments enterprise-wide, yielding a step-change improvement in employee experience and business agility across the HR, sales, IT, procurement, finance, and legal.

Adobe is of the firm view that document-driven processes requiring secure and compliant e-signatures and approvals are increasing as a part of the business-critical transactions, so organizations need to make document automation a high core competency.