Conversational AI startup Uniphore to buy No-Code Platform Jacada

Uniphore has now revealed that it has agreed to acquire the automation software Jacada. The financial details of the acquisition were not disclosed.

Jacada is a no-code platform that solves contact center challenges and empowers the design and development of customer experiences (CX). Its unified intelligent virtual agent and RPA capabilities are leveraged by enterprises to assist customers and customer service employees

Umesh Sachdev, CEO and Co-founder of Uniphore, said, "Today, I welcome the Jacada team and celebrate the announcement that will ultimately bring cutting-edge low code/no code technology to our portfolio along with a very talented team of professionals who will supercharge the Uniphore innovation engine. I am very excited to have the Jacada team join us as we work together to bring our customers new ways to quickly and easily build and deliver transformative customer experiences."

Yochai Rozenblat, CEO of Jacada, said, "Our customers rely on us to bring them the latest and greatest solutions to help them grow their business. We are stoked about joining forces with a team who is both experienced and passionate about contact centers, customer experience, and intelligent automation. Looking at what Uniphore has developed across such a wide range of applications and areas, we know that together, we will truly lead the industry in new and exciting ways, combining advanced automation and AI capabilities to deliver solutions that create lasting value and differentiation for our customers."

With the help of the Jacada automation platform, Uniphore conversational automation platform will empower businesses to easily automate key interactions across both agent-assisted and self-service customer engagements.

Uniphore also has extensive operations and centers in Chennai, India.

The joint solution will deliver benefits that include a business user-friendly interface with a low code or no-code platform, customizable and optimized AI models, RPS and workflows for interactions, and automated agent after-call work and call disposition.