Happiest Minds executes Order Management RPA project for Coca Cola United

Happiest Minds Technologies has executed a digital transformation project for the Coca-Cola Bottling Company United, which enables it to streamline its order management using the RPA in Microsoft Power Automate.

Coca-Cola Bottling Company United supplies Coca-Cola products directly to restaurants and retailers. The company started using RPA in Microsoft Power Automate to scale and advance its strategic freestyle initiative with process automation that matches the individuality and innovation that the product represents

Huzefa Saifee, Chief Technology Officer, Digital Business Services, Happiest Minds, said, "Our team collaborated well, and the synergies led to the deployment of one of a kind solution, leading to realization of business benefits for our customers. We at Happiest Minds work as a partner with each of our customers in their digital journey and deliver solutions tailormade to the requirement of the respective customers".

Rajiv Shah, Chief Executive Officer, Digital Business Services, Happiest Minds, said, "It has been a very innovative and productive journey for us to work with Coca Cola Bottling Company United to automate their order management with RPA. Happiest Minds always strives to use technology as a tool to enable businesses to accelerate adaption of digital technologies and help modernize and transform their current environment".

Coca-Cola United collaborated with the Happiest Minds to create a master automated service agent that they have dubbed ‘Asa’. The agent consists of various bots.

Built and developed on the Microsoft Power Platform and Microsoft Azure, ‘Asa’ uses the Azure Key Vault to help secure and control passwords and some other sensitive data, and it relies on the Azure DevOps for the Continuous Delivery and Continuous Integration, notes the announcement.

The new, simplified process switches the dedicated CRM agent with a customer self-service portal, which allows orders from all channels such as outbound and inbound call center agents, field service sales representatives at customer sites.

Using Power Virtual Agents allows for the creation of powerful chatbots for answering questions posed by the employees and customers.

Happiest Minds helped Coca-Cola to build an intelligent front end as well.