Artificial Intelligence Startup Rezo.ai secured an Undisclosed amount in Seed funding

Rezo.ai, a conversational AI startup, has now secured an undisclosed amount in a seed funding round, reports different media outlets.

Rezo.ai was founded by Rashi Gupta and Manish Gupta in 2017.  It automates customer conversations across the various touchpoints – email, chats, voice, social media, and Whatsapp. It analyzes calls and interactions, coaches and trains agents, and enhances customer experience within built-in RPA.

In Entrepreneur India, Tushar Agrawal, partner, Dexter Angels, said, "Conversational AI tech enables algorithms to mimic human conversations. The initial wave of conversational AI had rule-based bots, and used NLP to understand consumer intent from past conversations. We believe that the next wave is increasingly going to be voice-enabled. Rezo.ai is working at the forefront of this technology and enabling enterprises through customer service automation. The company has built solutions across channels – chat, email, social, and voice. Rezo.ai has built a truly vernacular solution supporting 11 languages in voice and several languages in text. Thus, enterprises can now stay closer to their customers, provide their customers great service experience and also improve the productivity of their customer service teams. Rashi and Manish have built an experienced team working on a vision to disrupt the customer service automation industry. We are excited about the potential of their solutions and very happy to partner with them early in their journey".

Dr. Rashi Gupta, chief data scientist and co-founder, Rezo.ai, said, "We deeply value the support and trust of our investors, customers, and partners. We are confident that our capabilities of disrupting the contact centres ecosystem for enterprises across verticals, along with their continued support will be instrumental in shaping up the entire industry and encourage further innovation. We are certain to expand the business and empower many more enterprises with never before offered AI-powered solutions for transforming customer and employee experiences. The investment will also be used to rapidly expand into new markets and grow our teams in the US and the Middle East".

The round was backed by the Dexter Angel Network, Modulor Capital, Veda, and prominent angel investors.

The artificial intelligence startup, as of now, intends to use the new funds for product development and entering new markets.