Cisco completes Acquisition of Cloud Communications startup IMImobile for USD $730M

Cisco has recently completed the acquisition deal of IMImobile PLC, a cloud-based communications software and services that manage business-critical interactions at scale.

As per the announcement, Cisco is paying a purchase price of around USD $730 million. IMImobile is founded by Jay Patel. It automates, monitors, and delivers the customer interactions that drive the best experiences.

Jeetu Patel, senior vice president, and general manager of Cisco's Security and Application business said, "Customer expectations are rising, proving every interaction matters for the brand and the end-user experience. Customers want delightful experiences where they can have two-way interactions with a business exactly when they need to, on the channel they prefer, without having to wait or jump through hoops to prove who they are, and without having to repeat themselves. With the right technology, world-class brands can and must provide this level of easy and effortless interaction. The addition of IMImobile to Cisco will be integral to delivering on the promise of delightful and engaging customer experiences. I'm incredibly excited to welcome the talented IMImobile team to Cisco."

Jay Patel, IMImobile CEO, said, "We are excited about joining one of the world’s leading technology companies to help create richer and smarter interactions between businesses and their customers. In an increasingly digital world, we will build the most comprehensive platform to orchestrate connected customer journeys. I am looking forward to working with the Cisco team to make this happen."

IMImobile will bring the key cloud communications software and communications platform as a service technology. It helps Cisco in expanding the capabilities of Cisco Webex Contact Center to deliver a comprehensive Customer Experience as a Service (CXaaS) offer.

By utilizing and combining the IMImobile solution with the WebEx Contact Center, Cisco will be able to provide an improved customer experience as a Service (CXaaS) solution.

This new offering will bring together cloud contact center, collaboration and communications platform as a service, and artificial intelligence to create a single solution that will give organizations the ability to provide high-level experiences for customers.

The IMImobile team is going to join the Cisco Contact Center business unit, notes the announcement.