Knowlarity to use Google Cloud for its Speech Analytics Platform


Knowlarity has now selected Google Cloud to launch its Programmable Speech Analytics platform, reports CRN.

Knowlarity was founded by Ambarish Gupta and Pallav Pandey in the year 2018. It is a cloud communication technology service provider that offers customer service, and sales call handling solutions to organizations.

Executive Opinion

Yatish Mehrotra, CEO, Knowlarity Communications, said, "Knowlarity Communications has been a trusted partner for enterprises in managing their business communications. We have now taken this leap to introduce the Programmable Speech Analytics Platform as a service to every industry vertical. With Programmable Speech Analytics, we will be able to provide Business Intelligence for organizations to take Operational as well as Strategic decisions. We are proud to work with Google Cloud in our endeavor to revolutionize the Speech Analytics market in this country".

Mr. Karan Bajwa, Managing Director, Google Cloud India, said, "Speech analytics is emerging as an important driver for improving sales and customer experience for a number of organizations."

Knowlarity and Google Partnership

The Knowlarity solution features accurate transcription, sentimental analysis, and real-time analytics, which will offer users improved service.

The speech analytics platform will also offer transcriptions in more than 125 languages, speech adaption, speech recognition, keyword spotting, multi-channel transcription, speech to text conversion, and a host of some other functions.

Companies will be able to deploy the platform, which comprises of open APIs and a reserve of audio or video data recording, which will be generated every day via phone calls, contact center phone calls, online meetings, and voice searches to derive some insights.

The platform will work by extracting data in a real-time scenario where lots of calls would be processed automatically in a short time period.

The solution would also help the organizations to automate their workflow and processes by identifying the purpose of a conversation via the speech analytics keyword spotting feature.
PC: Pablo, Pixabay

Note: We at TechSutram take our ethics very seriously. More information about it can be found here.
Udit Agarwal Opinions expressed by techsutram contributors are their own. More details

Udit Agarwal is a Digital Marketer and a Content Marketing Specialist, He enjoys technical as well as non-technical writing. His passion and urge for gaining new insights on gadgets, smartphones and technology has led him to Techsutram. He quenches his thirst for technology through his action oriented writing skills and a profound ability to stay up to date with latest industry trends.

No comments:

Post a Comment

    Your valuable comments are welcome. (Moderated)