Tech Mahindra and Smart Energy Water partner to accelerate Digital Transformation

Tech Mahindra has now collaborated with the Smart Energy Water (SEW) to scale up the digital transformation in the energy and water utility segment.

Smart Energy Water (SEW) is a leading global energy and water Software as a service (SaaS) platform. for customer engagement, big data analytics, and mobile workforce, AI/ML/IoT for the Water, Utility, and Energy sector.

Ritesh Idnani, President, Business Process Services, Tech Mahindra, said, "As a global digital transformation provider, we support enterprises to adapt the fast-changing digital landscape with scalable, replicable, and sustainable outputs. The partnership with Smart Energy Water (SEW), will enable our energy and utility customers to develop agility and generate greater efficiencies across operational business units, thus significantly improving customer experience and accelerating innovation in rapidly changing markets."

Deepak Garg, Chairman, and CEO of Smart Energy Water, said, "SEW is partnering with Energy and Water Utilities worldwide, and our customers are asking for scalability, security, best in class CX , WX, AI/ML, and other advanced and cutting edge energy and water cloud platform services. This partnership will enable us to gain access to Tech Mahindra’s proven expertise and implementation experience with leading global Utilities. Using SEW’s platforms, utility customers can adopt digital self-service capabilities, gain real-time insights on usage, manage profiles, pay bills, report outages, etc. It will further enable utility clients to transform their operations and optimize workforce efficiency."

As per the announcement, Tech Mahindra will assist SEW with its product development. Tech Mahindra will help build industry solutions, scale, manage speed and availability for successful integration of cloud services, managed services, and systems integration.

With an aim to develop a complete and personalized solution for the utility industry, the firms will help customers with a consistent and rapid deployment of solutions, reduce customer query resolution time and enable high-quality automation which results in the reduction of human errors.

The global partnership will benefit customers seeking security, scalability, best in class Customer Experience, AI/ML, workforce experience (WX), and some other advanced and cutting edge energy and water cloud platform services, notes the announcement.