Observe.AI secured $54 Million in Series B funding round

Observe.ai, a California based Contact Center AI company, has now secured $54 million in Series B funding round.

Observe.ai is founded by Swapnil Jain in the year 2017. It is a leader in Contact Center AI, which allows the top brands to analyze 100% of calls and streamline quality assurance workflows to improve customer experiences and agent performance.

Swapnil Jain, CEO, and co-founder of Observe.AI, said, "Today’s contact center is mired with inefficient workflows and lack of data-driven training for frontline agents who represent the voice of the company. By leveraging AI to analyze customer interactions, businesses will turn their contact centers into growth centers. This latest round of funding is a direct result of the trust we’ve built with customers and investors, and the dedication of our team."

Steve Sloane, Partner at Menlo Ventures, said, "Menlo Ventures has been closely following the transformation of the customer service landscape. We see a massive market opportunity to solve automation, data capture, and collaboration problems that prevent enterprises from delivering the kinds of support experiences that customers deserve. Observe.AI is uniquely using AI to automate tedious customer service workflows and deliver actionable intelligence. We’re thrilled to be leading this investment round and are looking forward to supporting the company’s continued growth and innovation."

The round was backed by the Menlo Ventures with participation from the NGP Capital and Next47 Ventures.

Post funding, Steve Sloane, a Managing Partner at Menlo Ventures, will join the Observe.AI Board of Directors team.

The company, as of now, has plans to use the new funds to scale its market and continue to invest in omnichannel support, real-time coaching, and interaction analytics, notes the announcement.