SaaS platform, Catalyst secured $25M in Series B Funding Round

Catalyst, a New York-based Software-as-a-Service (SaaS) platform for customer success has now secured $25 million in the Series B funding round.

Catalyst is founded by Edward Chiu and Kevin Chiu. It offers a workflow software platform for customer success teams, data scientists, product managers, marketers, and executives to engage strategically around their existing customer relationships.

Executive Opinion

General Partner at Spark Capital, Will Reed, said, "We are thrilled to partner with what we believe will ultimately become a category-defining company. After speaking with many of Catalyst’s customers, it was clear they offer the most intuitive workflow software for Customer Success teams, along with the most powerful way for product managers, marketers, data scientists, and executives to engage strategically around their existing customer relationships.”

Vas Natarajan at Accel, said, “It’s never been more important to double down and serve your existing customers. Businesses thriving in this environment put Customer Success at the heart of their organization. Before you win new customers, become indispensable to the ones you already have.”

Catalyst's Latest Funding

The funding will be used toward market expansion, scaling new employee growth, and building community further.

The latest funding round, which brings the total funding of the company to $45.5 million since its inception, was backed by the Spark Capital with the participation from Accel.

Some other backers in the company include True Ventures, WorkBench, Compound, and Ludlow Ventures.