AI research-driven company, ASAPP secured $185M in Series B Funding round

ASAPP Inc, a New York-based AI research-driven company focused on customer experience, has secured $185 million in the Series B funding round.

ASAPP Inc is founded by the Gustavo Sapoznik in the year 2014. It offers customer care and sales agent with a platform to know the right thing to say and the right action to take in the real-time scenario. Its machine learning models learn and predict from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or any other extensive training.

Executive Opinion

Gustavo Sapoznik, the Founder and CEO at ASAPP, said, "It builds AI-Native products to solve problems of massive scale and systemic inefficiency. We are thrilled and grateful for this latest investment, which allows ASAPP to continue scaling and meeting the extraordinary demands large enterprises are facing as a result of the global pandemic. Many organizations are experiencing historically high levels of customer interactions at a time when their capacity to support is at an all-time low. By augmenting agents who are on the frontlines, ASAPP enables them to be vastly more efficient and productive, realizing significant savings while delighting customers."

He further added, "Our current focus is on solving customer experience challenges faced by large enterprises, which for decades has been addressed by attempting to deflect customer calls, and has resulted in poor experiences, frustration, and massive amounts of money being spent on this problem. Our approach to cost savings is radically different and focuses on building state-of-the-art capabilities to make agents better and empower them by augmenting and automating their workflows."

ASAPP's Latest Funding

The latest funding round was backed by John Chambers, John Doerr, Joe Tucci, and Dave Strohm. Other investors who participated in the round include March Capital Partners, Euclidean Capital, Emergence Capital, Vast Ventures, and HOF Capital, notes the announcement.
This new funding brings the company's total funding to $260 million. The company also has its offices located in London, Buenos Aires, Silicon Valley, and Raleigh.