Haptik brings AI-driven Customer Support to Zendesk

Haptik Technologies has now partnered with the California headquartered customer service software company Zendesk.

Haptik brings AI-powered customer service capabilities for Zendesk’s customers across the globe. 

Organizations that are already leveraging Zendesk live chat will now have the option to automate answering routine queries with the help of the Haptik conversational AI solution while transferring more complex queries to human agents.

Swapan Rajdev, CTO and Co-founder at Haptik, said, "Working with Zendesk, Inc. gives us the opportunity to power thousands of organizations around the world with AI-driven connected experiences. Haptik brings a full-stack conversational AI solution including advanced NLU capabilities & ready-to-use industry-specific Smart Skills trained on 3Bn+ interactions. In addition to ticketing and live chat, we are also excited to integrate with Sunshine Conversations, the future of all conversational experiences within Zendesk."

The Haptik integration with Zendesk will not only improve the first response time for the businesses but also will reduce the workload on its customer support executives.

The integration would also encompass the Zendesk Sunshine conversations. It will enable an automation first strategy for customer service across multiple messaging platforms such as LINE Plus and Whatsapp, notes the announcement.

Additionally, Haptik will also tie to the ticketing system of Zendesk, which allows automatic generation of customer support tickets.