Haptik brings AI-driven Customer Support to Zendesk


Haptik Technologies has now partnered with the California headquartered customer service software company Zendesk.

Haptik brings AI-powered customer service capabilities for Zendesk’s customers across the globe. 

Organizations that are already leveraging Zendesk live chat will now have the option to automate answering routine queries with the help of the Haptik conversational AI solution while transferring more complex queries to human agents.

Executive Opinion

Swapan Rajdev, CTO and Co-founder at Haptik, said, "Working with Zendesk, Inc. gives us the opportunity to power thousands of organizations around the world with AI-driven connected experiences. Haptik brings a full-stack conversational AI solution including advanced NLU capabilities & ready-to-use industry-specific Smart Skills trained on 3Bn+ interactions. In addition to ticketing and live chat, we are also excited to integrate with Sunshine Conversations, the future of all conversational experiences within Zendesk."

Haptik and Zendesk Integration

The Haptik integration with Zendesk will not only improve the first response time for the businesses but also will reduce the workload on its customer support executives.

The integration would also encompass the Zendesk Sunshine conversations. It will enable an automation first strategy for customer service across multiple messaging platforms such as LINE Plus and Whatsapp, notes the announcement.

Additionally, Haptik will also tie to the ticketing system of Zendesk, which allows automatic generation of customer support tickets.
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Udit Agarwal Opinions expressed by techsutram contributors are their own. More details

Udit Agarwal is a Digital Marketer and a Content Marketing Specialist, He enjoys technical as well as non-technical writing. His passion and urge for gaining new insights on gadgets, smartphones and technology has led him to Techsutram. He quenches his thirst for technology through his action oriented writing skills and a profound ability to stay up to date with latest industry trends.

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