Digital Customer Service platform provider Glia secured $78M in funding

Glia, a New York-based provider of Digital Customer Service has now secured $78 million in a Series C funding round.

Glia is founded by Dan Michaeli in the year 2011. It offers businesses a platform to support their customers in a digital world. The company solution enriches web and mobile experiences with digital communication choices, AI-enabled assistance, and on-screen collaboration.

It has partnered with more than 150 insurance companies, financial institutions, and fintech providers around the world.

Lonne Jaffe, managing director at Insight Partners, said, "We are proud to expand our investment in Glia as the company continues to lead the evolution of Digital Customer Service for enterprises globally. Glia’s platform including CoBrowsing, video chat, and in-app messaging, provides the modern technology necessary for businesses to meet customers in their digital journeys and communicate through the customer’s channel of choice. With this capital, the company will continue to scale and keep up with skyrocketing demand."

Dan Michaeli, co-founder and CEO at Glia, said, "Just as Zoom (NASDAQ: ZM) has transformed the way consumers communicate with colleagues, family, and friends, Digital Customer Service is changing the way businesses support and engage with customers. This is an area that has gone mainstream, as evidenced by Facebook’s (NASDAQ: FB) recent billion-dollar acquisition of Kustomer. This capital will allow us to maintain our current momentum, helping businesses across the globe adopt the digital-first approach to customer service necessary to compete and build customer loyalty. Digital Customer Service is the future, and the future is here."

The round was backed by existing investor Insight Partners.

The company as of now has plans to use the new funds for product development and expand every department across its organization. Also, the company is evaluating strategic acquisitions for inorganic growth, notes the announcement.