Coop Sweden expands strategic deal with TCS to accelerate its Digital Journey

TCS has now expanded its deal with Swedish grocery retail chain Coop Sweden to develop a new digital core as part of the FMCG Company’s business transformation journey.

TCS will collaborate with Coop to transform several key business areas such as category management, store operations, logistics, finance, pricing, and master data and analytics.

Liselotte Andersson, Group CIO, Coop Sweden, said, "The number one priority for our business across Sweden is to provide a better experience for our customers and employees. With a need for new capabilities to deliver on the strategic plan and a rapidly evolving food retail business it is paramount to constantly look at ways to improve our current business process operations. Our partnership with TCS has continued to enhance and grow, complemented by their exceptional knowledge of the retail grocery business and their commitment to Coop Sweden. TCS’ continued close partnership with SAP will also ensure we are able to harness the true value of the S/4HANA digital platform for our customers."

Avinash Limaye, Country Manager, TCS Sweden, said, "New technologies, new ways of working and ever-increasing customer expectations require enterprises to stay agile and constantly adapt to change. Our deep domain knowledge, digital expertise and unwavering commitment to our Swedish customers and their employees have made us their preferred growth and transformation partner. We are delighted to partner with Coop in their retail business transformation program, and help them harness digital technologies to reimagine their operations and power their growth strategy."

TCS revealed that it would redesign the business processes to create a unified, real-time, process-centric view across the Coop’s retail operations that will create better stock visibility, a richer assortment of offerings, and optimized stock levels, and better availability at local stores.

Apart from that, TCS will handle organizational change management to help ease the transition to new systems via well-planned training, communication, and role change enablement.

The new digital initiative to be built by the TCS is even expected to increase with the agility, resilience, and adaptability of Coop’s retail operations.