Zendesk partnered with Tata Consultancy Services for CRM Solutions
Zendesk has now partnered with the TCS to offer customer
relationship management (CRM) solutions for large organizations.
The strategic partnership will combine the Zendesk engagement,
support, and sales, software solutions together with TCS's technological expertise across industries including financial services, manufacturing, retail, and more, notes the announcement.
The custom experience of a brand is expected to surpass a product quality and price as the key differentiator. This offers TCS and Zendesk a great opportunity to benefit from each other expertise.
The custom experience of a brand is expected to surpass a product quality and price as the key differentiator. This offers TCS and Zendesk a great opportunity to benefit from each other expertise.
Executive Opinion
Vice President of Worldwide Partners, Zendesk, Ricardo Moreno, said, "We are excited to work with TCS to better support the needs of enterprise companies. With the combination of TCS’ long-standing history of providing information technology (IT) services, consulting and business solutions to many of the world’s largest businesses in their transformation journey and our service-first CRM offerings, we look forward to helping companies foster a transparent, responsive and empowered customer experience."
Global Head, Enterprise Application
Services at TCS, Akhilesh Tiwari, said, "TCS leverages its domain knowledge and deep customer
relationships to contextualize its comprehensive suite of CRM/CX offerings to
create bespoke solutions that provide superior customer experience and create
competitive differentiation."
TCS digital transformation Partnership
The partnership announcement comes with the Zendesk recent
product launches, such as Sales Suite, Support Suite, and Sunshine, which
enable service and sales teams to instantly connect with their customers all
across the globe. Zendesk intends to leverage TCS’ deep contextual knowledge and experience in digital transformation, notes the announcement.
Zendesk has a client base of more than 150000 customers
across industries, including financial services, manufacturing, media,
telecom, and retail.
Last month, TCS also partnered with QIAGEN for Digital Transformation.
PC: Pablo, Pixabay
Never miss an update. Subscribe and follow to stay informed. Delivered Every Tuesday.
We hate spam too, we will never share your details.

Udit Agarwal
Opinions expressed by techsutram contributors are their own. More details
Udit Agarwal is a Digital Marketer and a Content Marketing Specialist, He enjoys technical as well as non-technical writing. His passion and urge for gaining new insights on gadgets, smartphones and technology has led him to Techsutram. He quenches his thirst for technology through his action oriented writing skills and a profound ability to stay up to date with latest industry trends.
Weekly Newsletter
Never miss an update. Subscribe and follow to stay informed.
Delivered Every Tuesday.
Delivered Every Tuesday.
Thank you! You have successfully subscribed to our newsletter.
We hate spam too, we will never share your details.
No comments:
Post a Comment
Your valuable comments are welcome. (Moderated)