Orange signed deal with Ericsson for Managed Services Extension

In an extension of its current managed service contract, Ericsson has re-selected the Orange as its Managed Service Provider in Romania, Spain, Moldova, Belgium, and Slovakia supporting more than 40 million customers.

The current three years contract can be extended to the five years in coming future, notes the announcement. As a part of the contract, Ericsson will offer a fully managed end to end operations service to assist the telecom in transforming its service operations.

Europe Chief Operating Officer, Orange, Jean-Marc Vignolles, said, "Following the initial five-year contract for managed services with Ericsson, we have decided to extend it for an additional three more years, relying on Ericsson capabilities in using new technologies such as machine learning and artificial intelligence. This should enable the quality of our customer's service, operation cost and efficiency."

Senior Vice President and Head of Business Area Managed Services, Ericsson, Peter Laurin, said, "Our AI-based Ericsson Operations Engine will enable Orange to focus even more on providing innovative solutions and delivering high-quality services for its customers, whilst at the same time improving operational efficiency. This renewed agreement reinforces the partnership started back in 2014 and confirms our long-term commitment to working with Orange. We are proud that Orange has renewed its confidence in our support missions and advanced automation tools allowing Orange to enhance the customer experience for its subscribers further and to bring further efficiencies."

The managed service package includes field maintenance & support, network operations as well as spare parts service management for the Orange fixed line across the 2G, 3G, 4G, and the further future of 5G networks. Though optional, some of the countries will also witness the delivery of Network optimization, network expansion and performance, notes the announcement.

The automation tools are attributed with the ability to allow the Orange to increase the operational network efficiency. The tools will further transform the customer user experience for Orange subscribers across the five countries.

Orange also expects the use of AI and ML technology to enable the quality of its customer service, increase efficiency and reduced the operating costs.

PC: Pablo, Pixabay