8 Top Reasons Why the Cloud Is Shaping the Future of Field Service Management


The cloud has become an essential part of any business operations. Nearly 90% of businesses use the cloud because of the flexibility and prowess it offers in streamlining communication and processes.

Cloud-based software is rapidly gaining popularity as more and more field service companies have realized the benefits the cloud has to offer. According to the Service Council, 84% of field service executives have no apprehensions about using a cloud-based service. For field service operations, cloud-based software can help in simplifying field service processes such as scheduling, dispatch, payroll, billing, and more.

So, if you’re considering introducing the cloud into your business, here are the top 8 reasons that will compel you to make the switch.

#1. Reduced Implementation Costs 

Installing on-premise software is costly and complicated. It not only requires you to make significant investments in storage, servers, security, racks, communication infrastructure, and enclosures but also makes you bear the cost of maintaining, monitoring, and updating the system.

A cloud-based field service management software has the infrastructure in the cloud, thus reducing the implementation costs to a great extent.

#2. Increased Flexibility

Your business needs to keep changing all the time, and your internal software system isn’t always adaptable to these changes. You may have to make costly upgrades to accommodate these frequent changes.

The cloud software can adapt to the fluctuations in the business demand very easily. It is quick to expand capacity and scale down when things get back to normal.

#3. Increased Mobility

A field service business requires its employees, contractors, and technicians to be mobile with the ability to access information in real-time. Otherwise, it can lower productivity and profitability.
The cloud software allows field technicians to access information in real-time on their mobile devices, empowering them to provide high-quality service and improve customer satisfaction.

#4. Automatic Software Updates 

Upgrading on-premises-based software is difficult and expensive. Someone has to update every system in the office to the latest version. This is costly in terms of employee time and software expenses.
Cloud-based field service management software enables the vendor to upgrade the entire software without the need to upgrade every single machine or server. This is not only cost-effective but also keeps your business always running the latest version of the field service management software.

#5. Easily Scalable

When you purchase an on-premises software license, it provides support to only a predetermined number of users. If you need to add more users, you need to pay more money.
A cloud-based solution can be easily scaled to fit the needs of your business. You only pay for the number of users you need. If things change, you can easily increase or decrease the number of users.

#6. Eliminate Infrastructure Dependence

When purchasing on-premise software, your IT department needs to meet many specifications with regards to the server space, the Internet capacity, and many other hardware specifications. Since cloud-based field service management software is in the cloud, the requirements are not many. This means you don’t need to increase your IT capacity to maintain field service software.

#7. Customer Engagement

 Improving customer experience is a top priority for many field service organizations. If customers don’t have a positive customer experience, they are not likely to return.
Cloud software provides a customer portal for engaging the customers. The customers can easily participate and tailor their experience to fit their own needs.

#8. Challenging advantage

As the service sector adapts to modern technology, companies are at a serious disadvantage, depending on manual methods or native applications. These businesses run the risk of costly data breaches and of trapped service workflows, without the ability to ensure data security and provide remote mobility. In combination with an absence of internal collaboration and customer involvement, ratings may drop both for employees and customers. This is not the case with cloud-based service software companies, however.


A cloud-based field service software could provide you with the solution to achieve more with less. These cloud-based field service platforms are designed to simplify paperwork, dispatch, scheduling, billing, and customer service to help you cut costs, save time, and make the business processes less complicated.  
PC: Unsplash

About Author:

Akhil Rajan is a Customer Success Specialist at Zuper, an intelligent workforce management platform for service-oriented businesses. Working with customers on a daily basis, he has a deep understanding of their needs and pain points and so he is able to contribute to the marketing strategies for Zuper with the content he writes. He writes on topics like how to increase workforce utilization, how to reduce the service turnaround time and increase workforce efficiency, customer adoption, cost reduction strategies, etc - to name a few. He is often found buried in books or playing chess in his free time."

Note: We at TechSutram take our ethics very seriously. More information about it can be found here.
TechSutram Opinions expressed by techsutram contributors are their own. More details

No comments:

Post a Comment

    Your valuable comments are welcome. (Moderated)